Position: Manager of Community Services
Accountability: Program Director
Status: Exempt
The Manager of Community Programs promotes the mission and models the values of Anna Marie’s Alliance by overseeing the direct services and prevention programming outside of the shelter for those experiencing domestic violence across four programs: Criminal Justice Intervention, On-scene, Housing, and Prevention/Education.
Responsibilities:
1. Provide mission driven direction to the community advocacy program and prevention education services.
2. Assist in hiring, training, and supervise community, housing, prevention & education, and on scene advocates
3. Manage the schedules community advocacy staff, approves time off requests and ensures adequate coverage, so client’s needs are met.
4. Develop, implement and utilize effective evaluation tools.
5. Develop and implement a professional training for regionally based agencies, businesses, religious community, or higher educational professionals on issues related to domestic violence.
6. In partnership with school and community partners, manage advocates in facilitating primary prevention programming targeting school age children and adolescents (including males).
7. Coordinate and develop community-based primary prevention programming targeted at the prevention of domestic violence.
8. Build and enhance community relationships while educating community members and professionals about domestic abuse and Anna Marie’s Alliance.
9. Monitor the criminal justice and its response to the needs of the victim/survivor.
10. Work to ensure the voice of the domestic violence victim/survivor is heard and prioritized.
11. Participate in the ongoing development of cohesive, effective, and efficient teams throughout the organization.
12. Assist in developing and understanding the budget for all departments and provide input in completion of the annual budget
13. Identify and implement new initiatives that continuously improve the services to community members accessing our programs.
14. When necessary provide individual advocacy services for community advocacy or prevention/education teams that need assistance.
15. Oversee accurate documentation with clients in a timely manner in the agency’s database system. Accurately and thoroughly document contact with clients in a timely manner in the agency’s database system.
16. Participate and provide representation on various external committees, tasks forces and or councils.
17. Work with community advocacy staff to identify and implement systems changes as needed.
18. Provide education presentations and professional trainings when needed.
19. Prepare for and attend cross-department manager meetings.
20. Participate in training interns through mentoring, education, feedback, and observation.
21. Other tasks as assigned
Required Competencies:
Accountability
• Defines objectives and implements strategies that meet the needs of the community we serve.
• Moves tasks/assignments of self and staff toward timely closure.
• Follow and monitor staff adherence to human resources policies and procedures.
• Participates in the ongoing development of cohesive, effective, and efficient teams
• Displays the ability to work independently and as a team member.
Staff Supervision/Coaching
• Meet regularly with community and prevention /education teams to promote teambuilding and provide direction and coaching on job performance and skill development*
• Clarifies staff responsibilities and expectations
• Conducts performance check-ins; provides timely feedback that addresses positive staff performance as well as demonstrates a commitment to resolving conflict professionally and in a timely manner
Communication
• Demonstrates a willingness to share ideas/perspectives and encourages others to do the same.
• Possesses excellent public speaking skills and written skills.
• Listens effectively—asks clarifying questions, provides feedback on what is heard, responds to others in a way that reflects understanding of content and or accompanying emotion.
• Ensures that necessary information is shared with supervisor and or HR manager.
Valuing and Leveraging Diversity
• Commitment to and experience in working with people form diverse ethnic, cultural, social, economic background and lifestyles.
• Values diversity and leverages the benefits of different perspectives.
• Anna Marie’s Alliance is committed to hiring diverse talented and support an inclusive workplace that values and protects each of its employees equally by providing resources to learn from, connect with and respect individual differences.
Emotional Intelligence
• Intentionally manages emotions to help guide personal behavior and thinking in ways that enhance interactions with staff, leadership team, stake-holders and the agency mission.
• Demonstrates the ability to tolerate ambiguity/stress.
Client Focused
• Ensures that client needs are primary focus of service delivery and adjusts priorities to respond to changing client needs
Work Environment
• This job operates in a business casual environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets
Physical Demands
• While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand, walk, type, sit, use hand to finger, feel objects, tools or controls.
• May occasionally lift and /or mover up to 50 lbs.
• All physical demands must be met by an employee to successfully perform the essential function of this job.
• This is not a tele-commute position.
Position Type/Expected Hours of Work
• This is a full-time position. General hours are Monday through Friday 8:00 a.m. to 4:30p.m, one to two evening a week and occasional weekend work may be required as job duties demand.
Travel
• Occasional travel is local during the business day, out of the area travel and overnight may occur rarely.
Minimum Requirements
• Four-year degree in human service field, social work, or related field, or equivalent work experience
• Three years supervisory experience
• Knowledge of Microsoft Office Suite programs
• Valid Minnesota drivers license, reliable vehicle, and car insurance
Fill out application below or contact our HR Manager Mary at MaryR@annamaries.org or 320.251.7203 x253